Frequently Asked Questions
Everything you need to know about shopping with us.
What is the Frank And Oak return policy?
We offer a 15-day return policy for all unworn, unwashed items with original tags attached. Items marked as 'Final Sale' are not eligible for return or exchange.
How long does shipping typically take?
Standard shipping within North America usually takes 3 to 7 business days. Priority shipping options are available at checkout for faster delivery.
Are your products sustainably made?
Sustainability is at our core. We use recycled materials, organic fibers, and ethical manufacturing processes to ensure our products have a minimal environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options in the near future.